Downloads

All of the documents within this section are available for you to view or download (right click - Save Target As). Downloads are listed in alphabetical order and provided in Adobe Acrobat Portable Document Format (PDF). To view this documentation correctly, you will need to have the Adobe Acrobat Reader installed on your PC. Otherwise, the Reader can be obtained "free-of-charge" from the Adobe web site by clicking here.

About The Association

Allocations Consultation Response A full report detailing the responses to the consultation paper issued in December 2010 by Mid-Wales Housing Association entitled “How affordable housing in the Mid-Wales Region should be allocated”
Annual Performance Report 2010 Latest Performance Report of the Association. (Note that this file is 4Mb in size and may take time to download on a slow connection.)
Annual Report 2011 Latest Annual Report of the Association. (Note that this file is 3Mb in size and may take time to download on a slow connection.)
Full Set Of Accounts (2010-11) A full copy of the Board of Management’s report and financial statements available for viewing or downloading
Financial Viability Judgement 2012 Financial Viability Judgement received from the Welsh Assembly Government (WAG).
MWHA Location Map Download a Newtown street map showing the location of our offices.
MWHA Organisational Structure A summary block diagram of the Association's Organisational Structure.
MWHA Self Assessment This report provides a self assessment of Mid-Wales Housing Association in line with the delivery outcomes recommended by the Welsh Assembly Government.
Status Survey 2009 - Executive Summary A report summarising the results of the Association's STATUS survey 2009 conducted by Feedback Services.
Welsh Language Scheme Please download and view this documentation if you are interested in the Association's Welsh Language Scheme. This Scheme received the approval of the Welsh Language Board under section 14(1) of the Act on 25th March 2010.

Information For Tenants

The Association's Published List Of Customer Service Standards The Association's Published List Of Customer Service Standards
Getting Involved - Tenant Participation Methods Details of how Tenants can become involved in the Association's decision making process.
Guarantee For Housing Association Residents The Guarantee for Housing Association Residents has been developed by the Welsh Assembly Government in consultation with the Community Housing Cymru and the Welsh Tenants Federation.
Association Contractors - Code Of Conduct A guidance document for the trade’s people who work for contractors that undertake repairs, maintenance or improvement works on behalf of Mid Wales Housing Association
The Associations Published Relet Standard The standard we aim to achieve whenever one of our properties is relet
Tenants Handbook A downloadable copy of the Association's Tenants Handbook. (Please note that this file is 3Mb in size and may take some time to download on slower connections.)

Information For Applicants

Housing Application Form Please download and complete this form if you wish to apply for a home.
Job Application - Equal Opportunities Statement Please download and read this statement if you are applying for one of our current job vacancies.
Job Application Form Please download and complete this form if you wish to apply for one of our current job vacancies.
Properties List 2007 This downloadable booklet contains a list and location of our current properties.
Voluntary Board Member Application/Information Pack Please download this Application/Information pack if you are interested in applying for Voluntary Board Membership.

Newsletters

Tenants Magazine - Spring 2011 A downloadable copy of the "Look" magazine for tenants.
Look Newsletter Autumn 2011 A downloadable copy of the "Look" magazine for tenants.
Look Newsletter - Spring 2012 A downloadable copy of the "Look" magazine for tenants.

General Information

Complaints Pack A downloadable version of the Association's Complaints Pack, which contains: a) How Do I Complain (Process), b) Complaints Procedure, c) Complaint Registration Form.
How Much Does A Phone Call Really Cost ? 800, 0870, 090, 0300, 020 there are so many different phone numbers that keeping tabs on how much they cost to call can be confusing. So what do they all mean? This is a guide to common phone numbers, some of the ways that they are used and the costs of calling them from a BT landline (other providers prices may vary).
My Home Contents Insurance Scheme A downloadable flyer from the National Housing Federation entitled "My Home Contents Insurance Scheme".
Rural Housing Enablers (Powys) Please download and view this documentation to find out about the services provided by Rural Housing Enablers (Powys).
Welsh Housing Quality Standard (WHQS) Do you have a view on the Welsh Housing Quality Standard? What does it mean to you?

Board Meeting Minutes

Board Meeting Minutes (July 2011) Minutes Of The Board Of Management Meeting Of Mid-Wales Housing Association Held On 27th July 2011 At Tŷ Canol House
Board Meeting Minutes (September 2011) Minutes Of The Board Of Management Meeting Of Mid-Wales Housing Association Held At The Media Resource Centre, Llandrindod Wells On 28th September 2011
Board Meeting Minutes (November 2011) Minutes Of The Board Of Management Meeting Of Mid-Wales Housing Association Held On 23rd November 2011 At Tŷ Canol House
Board Meeting Minutes (January 2012) Minutes Of The Board Of Management Meeting Of Mid-Wales Housing Association Held On 25th January 2012 At Tŷ Canol House

Policy & Procedure

Adaptations Policy (2011) The Association's Adaptations Policy
Anti-Social Behaviour Policy (2011) The Association's Anti-Social Behaviour Policy
Asbestos Policy (2011) The Association's Asbestos Policy
Bad Debt Policy (2011) The Association's Bad Debt Policy
Compensation Policy (2011) The Association's Compensation Policy
Complaints Policy (2011) The Association's Complaints Policy
Decant Policy (2009) The Association's Decant (Temporary Accommodation) Policy
Domestic Abuse Policy (2012) The Association's Domestic Abuse Policy
Electronic Communications & IT Security Policy (2011) The Association's Electronic Communications & IT Security Policy
Equality & Diversity Policy (2009) The Association's Equality & Diversity Policy
Flexible Working Policy (2011) The Association's Flexible Working Policy
Fraud, Corruption & Misappropriation Policy (2011) The Association's Fraud, Corruption & Misappropriation Policy
Gas Oil & Solid Fuel Safety Policy (2012) The Association's Gas Oil & Solid Fuel Safety Policy
Housing Application - Lettings Policy & Procedures (2009) Please download and read this booklet if you are applying for a home.
Intermediate Rent Policy (2011) The Association's Intermediate Rent Policy
Membership Policy & Board Structure (2010) The Association's Membership Policy & Board Structure
Money Laundering Policy (2011) The Association's Money Laundering Policy
Property Repair & Maintenance Policy (2011) The Association's Property Repair & Maintenance Policy
Reactive Maintenance Rechargeable Repairs Policy (2011) The Association's Reactive Maintenance Rechargeable Repairs Policy
Rent Collection & Recovery Policy (2011) The Association's Rent Collection & Recovery Policy
Rent Setting Policy (2012) The Association's Rent Setting Policy
Resident Engagement Policy (2008) The Association's Resident Engagement Policy
Risk Management Policy (2010) The Association's Risk Management Policy
Service Charge Collection and Arrears Policy (2011) The Association's Service Charge Collection and Arrears Policy
Service Charge Policy (2010) The Association's Service Charge Policy
Sponsorship Policy (2011) The Association's sponsorship policy.
Sustainable Development Policy (2008) The Association's Sustainable Development Policy
Tenant Reward Scheme Policy (2011) The Asociation's Tenant Reward Scheme Policy
Treasury Management Policy (2011) The Association's Treasury Management Policy
Void Management Policy (2010) The Association's Void Management Policy

Tenants & Residents Forum

T&RF Meeting Notes (August 2011) A full copy of the Notes from the meeting of the Tenants & Residents Forum held on 05 August 2011
T&RF Meeting Notes (October 2011) A full copy of the Notes from the meeting of the Tenants & Residents Forum held on 07 October 2011
T&RF Meeting Notes (December 2011) A full copy of the Notes from the meeting of the Tenants & Residents Forum held on 09 December 2011
T&RF Meeting Notes (February 2012) A full copy of the Notes from the meeting of the Tenants & Residents Forum held on 02 February 2012