Existing Tenants
Our Customer Services, Housing Services and Asset Management staff can offer advice on various aspects of your tenancy.
Our staff members are able to offer advice by personally calling at your home, by you calling into one of our offices, by telephone, via e-mail or on-line using the Contact Us section of this website.
If you call into one of our offices, you will not normally need an appointment to see a member of staff. However, if you need to see a particular member of staff, it is advisable to check that the staff member will be available when you call.
Customer Service Standards
The Association is committed to providing an excellent standard of service to all of its customers. We have therefore published a set of customer service standards that help to define what a customer should expect from the Association in the following areas:
- Communication
- Maintenance Service & Response Times
- Planned Maintenance Programme
- Appliance Servicing
- Consultation & Information
- Rent & Other Charges
- Equality & Diversity
- Complaints & Compensation
- Allocations & Lettings
The full Customer Service Standards document is available for download in Adobe PDF format from the Downloads section of this website:
Online Services
Many of our Tenant Services are also accessible online. The menu at the top right of this page contains a list of the services available to you. We hope you find these on-line services useful and would welcome any comments you may have.
How Can Tenants Become More Involved?
We always encourage our tenants to become involved in the running of the Association, as we their views and welcome opinions. Why not come aboard and help us to provide an excellent, value for money service.
To find out how you can become more involved, the section entitled "Involvement" in the menu at the top right of this page contains further information.
