Frequently Asked Questions

Yes, if you are on a low income you can claim help with your Rent, Support Charges and Council Tax in the same way as a Council tenant. We can help tenants to complete the necessary forms, and advise on how, where and when to submit the claims. Our Housing Services Section is also able to provide accurate information on all other benefits, and can check tenants' entitlement to ensure that all available benefits are being claimed.

There are a number of ways in which tenants can be involved in the running of the Association: a) by joining the Board of Management you can play an active part in managing the Association's business; b) by attending local meetings arranged by the Association you can meet and share experiences with other tenants; c) by joining a Tenants' Panel you can consider policies affecting tenancy and estate management and learn more about the way in which the Association is run.

We provide housing for many different sections of the community - but we always seek to help those in greatest need. These may be people unable to qualify for council housing, or those in need of extra care and support.

If you wish to apply for a tenancy, you will be assessed in accordance with our Lettings Policy, which incorporates a points system enabling accommodation to be offered to the most needy. A copy of this is enclosed in each application pack and is also available on request.

You contact the Association directly, who will take down all of the necessary details and then ask the relevant contractor to contact you and arrange a time for the work to be carried out. We always encourange our contractors to make an appointment for the work to be undertaken, but occasionally, if they are in the area doing another job, they may call unannounced to see if it is convenient to do the work at that time. All repairs must be reported to the Association, please do not contact the contractors directly.

You can report a repair, by telephone, by post, in person at one of our offices, by e-mail or on-line. Please click the link below for further details.

We have a legal responsibility to maintain the structure of the property as well as the installations of services such as water and heating. We also carry out some internal repairs, while others are the responsibility of the tenant.

Repairs are categorised into Emergency, Urgent and Non-Urgent work. The Association has target times for each of these categories. You will be informed which category your repair falls under when you ask for the work to be done.

We are a non-profit-making organisation and set our rents at the minimum amount necessary to cover our operating costs. We try to ensure that our rents are set and maintained within the reach of people in low paid employment. Tenants of the Association are entitled to appeal to an independent body if they are unhappy with the level of their rent when it is reviewed.

We are able to claim a grant from the Welsh Assembly Govermnent towards each new development, topped up by a private loan from a building society or bank. Most of our income comes from rents, which are used primarily to fund the loan repayments and maintain our properties. 

We are run by a Board of Management. Board Members are not paid for their services but give their time voluntarily. Our Members come from most parts of our area and from a variety of backgrounds, including building, finance, local government, voluntary organisations and, of course, housing.

In most cases you would be allocated what is known as an 'assured tenancy'. While this does not carry the same statutory rights as a secure tenancy (Council tenants and some of our long-standing tenants have secure tenancies), we have written into our Tenancy Agreement most of the rights that a secure tenant has. The Tenancy Agreement sets out the obligations of both the tenant and Mid-Wales Housing Association. A copy of the Agreement is sent to you when making an offer of accommodation, giving you ample opportunity to read and understand the terms of the tenancy before signing the Tenancy Agreement.

Staff in this section can help vulnerable tenants access funding to pay for support as well as helping tenants who become disabled or elderly to stay in their homes. We design, build and manage housing for people who need support to maintain their tenancies, where tenants receive specialist support from our partner support providers. We also help tenants and the voluntary sector to develop other services and resources for their communities – from sports facilities to employment initiatives. Community Services – creating solutions and meeting community needs.

As far as possible we try to meet identified needs within each area and therefore build and manage a wide variety of properties from one bedroom flats to large family homes. We also provide a number of homes, usually managed by specialist partners, which offer accommodation for people needing care and support.

Undod contractors are small to medium sized local businesses that have applied to work with the Association through a system of collaborative working. They work in partnership with the Association in return for a four year programme of work.

The Undod contractors are: Celtic Developments, D.J. Buchan, E.O.M. (Electrical Contractors), W.K. Lloyd, M. Bufton Plumbing & Heating Services, Owens & Owens, Ryan Evans Builders, Snowdonia (Windows & Doors) and W.D. Stant.

The Undod Consortium is currently made up of five Housing Associations providing affordable homes throughout Wales. Undod’s aims are to work collaboratively to generate greater efficiencies and benefits, to deliver quality services to customers and communities and to drive innovation. In the future Undod will consider welcoming other organisations that share its aims, objectives and values into the Consortium.

Current members of Undod are: Cymdeithas Tai Clwyd, Cymdeithas Tai Eryri, Mid-Wales Housing, North Wales Housing and First Choice Housing.